DEPARTMENT: SERRV International Gift Shops/A Greater Gift Division

GENERAL PURPOSE: This position is to provide service to A Greater Gift, gift shop customers. The position includes providing product information to customers, completing sales transactions, and stocking and cleaning product displays. Be committed to working with other SERRV International, Inc. staff to ensure the fulfillment of the organizational mission.

CATEGORY: Permanent, Part-Time, or Seasonal/Temporary, no benefits

PAY STATUS: Hourly

HOURS: Varies by store and season, and can include Saturday or Sunday

PHYSICAL DEMANDS: Physical movement in different positions, lifting of products with a maximum of approximately thirty (30) pounds, and standing a good part of the workday.

SUPERVISION RECEIVED: Works under direction of the Gift Shops Manager.

SUPERVISION EXERCISED: None

ACCESS TO COMPANY CONFIDENTIAL INFORMATION: May have access to safe and store keys.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers in a friendly manner, assist them in finding specific products, and provide product information.
• Complete sales by entering transaction in computerized cash register, package product, and thank customer for purchase.
• Assist in checking in new inventory, maintaining product displays, keep product displays clean and attractive and completing opening and closing procedures accurately.
• Assist Gift Shops Manager in setting up new displays and other tasks as assigned.
• Other duties as assigned by Gift Shop Manager, Director of Retail and Conference Sales, Marketing and Sales Manager or President/CEO.

KEY PERFORMANCE INDICATORS: These indicators along with other performance data will be used to measure and evaluate the performance of the Gift Shop Sales Clerk:

• Perform quality customer interactions that meet customer needs and properly record sales.
• Assist in maintaining store appearance so that it is always appealing and showing products in a way that will attract customers.
• Represents SERRV International, Inc./A Greater Gift in a positive way in all contacts with customers.
• Dress in appropriate business attire, which includes wearing an apron, and/or other SERRV established apparel, and acting in professional manner while on duty as sales clerk.

DESIRED MINIMUM QUALIFICATIONS:
Education and Experience

• High school education
• Basic understanding of retail sales

Work Experience

• Basic clerical skills and computer skills
• Retail sales experience
• Inventory control and product display experience helpful

Work Traits

• Strong customer service orientation
• Accurate with basic math and money